Payment Policy

Accepted Payment Methods: At Parcel and Pouch, we are committed to providing our customers with a smooth and secure shopping experience. To make your shopping easier, we accept the following payment methods:

Mastercard
As a leading credit card provider, Mastercard offers fast, secure payments, fraud protection, and global recognition for both online and offline purchases.

VISA
One of the most trusted and widely used payment methods worldwide, VISA provides secure transactions and easy payments for both online and in-store shopping.

American Express
Known for its premium rewards and reliable customer protection, American Express is widely accepted around the world, ensuring fast and secure payments.

Paypal
A widely trusted online payment system that enables secure and instant payments, offering an easy and convenient checkout experience.

UnionPay
UnionPay is a secure and efficient payment method for both domestic and international transactions, offering a reliable way to make payments.

Google Pay
A simple and secure way to pay using your Google account, Google Pay ensures quick and seamless transactions both online and in-store.

Apple Pay
A secure and easy-to-use mobile payment method that allows you to make purchases using your Apple devices with just a touch.

ShopPay
ShopPay offers fast and secure checkout with the added benefit of tracking your orders and managing your payment information.

Payment Terms

Instant Payment
All orders placed at Parcel and Pouch must be fully paid at the time of purchase. Only after successful payment will your order be processed.

Currency
All transactions are processed in the local currency. Please ensure that your payment method supports the relevant currency to avoid additional fees for currency conversion.

Taxes and Fees
All applicable taxes and fees will be displayed at checkout. Parcel and Pouch is not responsible for any additional charges imposed by your bank or card issuer, including foreign transaction fees.

Security and Fraud Prevention

Encryption
We use industry-standard encryption technology to protect your payment information during transactions.

Verification
To prevent fraud, we may require additional verification for some transactions, including proof of identity or card ownership.

Suspicious Activity
Parcel and Pouch reserves the right to cancel or suspend orders flagged as suspicious. In such cases, we will notify you promptly and take steps to resolve the issue.

Card Refunds and Fees

Refund Policy
Refunds will be processed to the original payment method. Please allow up to 7 business days for the refund to appear on your account statement.

Card Fees
If you dispute a fee, we recommend contacting us to resolve the issue. Unauthorized charges may result in the suspension of the account or other actions, as outlined in our terms of service.

 

 

Company Information

Storename: Parcel and Pouch
Companyname: Berlin Fashion Group Limited
Companynumber: 75800811

Address: Suite C, Level 7, World Trust Tower, 50 Stanley St, Central, Hongkong 999077
Phone number: +4915258098319
Email: support@parcelandpouch.com

Service hours:
Mo - Sa: 9:00am - 6:00pm